Frequently Asked Questions

How quickly can my child improve their grade?

Most students begin to see improvements within a few weeks, especially once they start receiving detailed feedback on their work. The biggest gains tend to come from understanding exactly what examiners are looking for and applying it consistently.

Is this suitable for both struggling and high-achieving students?

Yes — the programme is designed to support all levels, from students aiming to pass to those targeting top grades, with tailored feedback to match their ability.

Is there a long-term commitment?

No — you can leave at any time if the programme isn’t right for your child.

Is it too late to start before exams?

Not at all. In fact, this is when targeted feedback and exam-focused support can have the biggest impact, helping students quickly improve technique and pick up marks.

What kind of feedback does my child receive?

Students receive detailed, personalised feedback on their own work, including what they’re doing well, what needs improving, and exactly how to reach the next grade boundary.

How does the video feedback work?

Your child submits their work through the portal. An examiner reviews it and records a detailed video going through it line by line, explaining exactly what to improve and how. Each video is around 5 minutes long. This is shared via email.

How quickly will my child receive their video feedback?

All submitted work is reviewed and returned within 72 hours.

What is the 1-2-1 planning session?

Vailable on the Advanced and Excellence packages, this is a personalised session where an examiner identifies your child's specific gaps and builds a targeted action plan to help them reach their goal grade.

What subjects does the 24/7 support cover?

The Advanced package covers Maths and Science alongside English. The Excellence package extends this to any external subject your child needs support with.

How can I track my child’s progress?

Fortnightly progress reports are sent directly to parents, highlighting strengths and clearly identifying areas for improvement, with clear guidance on the next steps for continued progress.

Do you cover both English Literature and Language?

Yes! We cover the skills for both English Literature and English Language.

Which exam boards do you cover?

We cover all of the main exam boards in the UK. All of the main exam boards are required by law to be 90% the same. Wherever differences exist, we make this incredibly clear to students.

What if I have a question that isn't answered here?

You can reach us at any time at [email protected] and we'll get back to you as soon as possible.

How is this different from a traditional tutor?

Traditional tutoring is usually limited to one session per week. Our programme provides continuous support — including personalised feedback, model answers, and help whenever your child gets stuck, not just at scheduled times

Why is this priced lower than traditional tutoring?

Our goal is to make high-quality support accessible to more students, not just those who can afford expensive tutoring.
By combining resources, personalised feedback, and ongoing support in one place, we’re able to offer more value than a typical weekly session at a more accessible price.

What is the Oxbridge careers support?

Exclusive to the Excellence package, this provides dedicated guidance from an Oxbridge alumnus covering careers advice, personal statement support, and GCSE options guidance.

How long do I have access to the portal?

All packages include lifetime access to the portal, so your child can continue using the resources beyond their current exams.

How do I access the portal after purchasing?

You will receive a separate email with your login details shortly after purchase. Simply follow the instructions to set up your password and you will have immediate access.

Is there a money back guarantee?

Yes. All packages come with a 14 day 100% money back guarantee if you are not satisfied.

STILL HAVE MORE QUESTIONS?

Get in contact with us!

If you still have any questions, please feel free to get in touch with us. We’re always happy to help and answer any concerns you may have.

Alternatively, you can reach out via WhatsApp on 020 3355 7431.