Last updated: 03 May 2026

1. Overview

At LAF Tutors, we are committed to providing high-quality GCSE English support.

If for any reason you are not satisfied with your purchase, we offer a 14-day money-back guarantee, subject to the conditions outlined below.

2. 14-Day Money-Back Guarantee

You may request a full refund within 14 days of your initial purchase, provided that:

Your request is submitted within the 14-day period

You have engaged reasonably with the programme (e.g. accessed materials or support)

If eligible, you will receive a 100% refund of the amount paid.

3. After the 14-Day Period

After 14 days from the date of purchase:

Refunds are no longer available

All payments are considered final

This reflects the nature of our services, which provide immediate access to resources, support, and learning materials.

4. Nature of Digital Services

By purchasing access to LAF Tutors, you acknowledge that:

You are receiving access to digital educational services and resources

These services are made available immediately upon purchase

As such, refund eligibility is limited to the 14-day guarantee period

5. How to Request a Refund

To request a refund, please contact us at:

📧 [email protected]

Please include:

Your full name

The email used for purchase

The date of purchase

We aim to respond to all requests promptly.

6. Refund Processing

If your request is approved:

Refunds will be issued to your original payment method

Please allow 5–10 working days for the funds to appear, depending on your provider

7. Exceptional Circumstances

In rare cases, we may review refund requests outside of this policy at our discretion, particularly where there are technical issues or service access problems.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

📧 [email protected]